All systems are operational.

The platform is stable again. All services should work like expected. If you still encounter issues, please contact us

Currently mail service is stable again. We still see some limited performance degradation. We continue monitoring the service and work on restoring normal performance.

We’re experiencing a service delays with the mail platform. Some email boxes are temporary unavailable. Our team is currently working to restore the service. We apologize for any inconvenience.

As far as we can see, everything is back to performing as usual.

The impact seems to have been as follows:

• Hosting: some websites went down from ~20:15 to ~20:30 UTC, and might have been performing slower than usual for a few minutes after that.
• Email: emails sent/received during that period might have been delayed.
• Cloud: some VPS couldn't read/write from their disk from ~20:15 to ~20:30 UTC.

While it is still not clear to us what caused the hardware failure leading to this incident, we have identified a way to prevent the impact it had should it happen again. We will implement this early tomorrow.

We shall post a RFO (Reason For Outage) once we fully investigated the incident and planned all the remediation steps.

Around 20:15 UTC a core component of our network failed, taking a significant part of our storage cluster, and thus our platform down. By 20:30 things were back up.